Frequently Asked Questions
Who is iS3?
iS3 is the premier internet security company providing customers with all their protection and support needs in today’s complex and often perilous online world. iS3 is a pioneer in internet security. We’ve been around since the start of the modern internet era. We’re personally responsible for your internet security – we strive for uncompromising perfection in everything we do. Our vision is to be the ultimate line of protection for our customers’ data and identity security.
Why is there a charge from iS3 on my card?
The most likely explanation is that you, or someone in your household,
purchased one of our products, or that your existing subscription was
automatically renewed. To ensure uninterrupted protection against
constantly evolving threats, our products are often sold as a yearly
or monthly subscriptions which renew automatically. Security products
like STOPzilla require constant research and development, and your
subscription renewal entitles you to the latest updates to protect
you against the latest threats.
In order for us to accurately determine the reason for the charge, please call our billing support team toll-free 1-888-348-4282 (U.S. and Canada only) or email us at email@example.com. A qualified billing representative will be happy to assist and resolve any issue.
What options do I have?
Please contact a billing representative to discuss your options. We take great pride in our high customer satisfaction rate. Just about every issue is resolvable. There is a billing representative standing by to answer your questions and let you know of some of the other options that are available to you - please call toll free 1-888-348-4282 (U.S. and Canada only) or email us at firstname.lastname@example.org.
How do I cancel my account?
Please contact one of our billing representatives toll free at 1-888-348-4282 (U.S. and Canada only). They'll be able to personally assist you over the phone. Or, do not hesitate to contact us via email at billing@iS3.com or via .
Can I get a refund?
We offer a 30 day money back guarantee on new sales and a 60 day guarantee on renewals. Please contact one of our billing representatives toll free at 1-888-348-4282 (U.S. and Canada only). They'll be able to personally assist you over the phone. You can also contact us via email at billing@iS3.com or via .